Return Policy & Refund Information

Refunds

For most items, in the unlikely event that your product is defective, you can return it to us for a refund or exchange within 30 days of purchase. Please note that return shipping costs are not refundable.

To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us using our contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us via our contact form.

Shipping

We will email you instructions on where to send your returned item to our Swedish warehouse:

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over USD 75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

What Our Customers Are Saying

Average Rating

4.7

/ 5

Based on 121,156 Reviews

Got my TRIMUP 2.0 – showed up earlier than expected 😍. Awesome packaging and the trimmer is next level. Couldn’t be happier! Got my TRIMUP 2.0 – showed up earlier than expected 😍. Awesome packaging and the trimmer is next level. Couldn’t be happier! Got my TRIMUP 2.0 – showed up earlier than expected 😍. Awesome packaging and the trimmer is next level. Couldn’t be happier!

Leon

This trimmer really surprised me. It’s super gentle, even down there, and I haven’t had a single nick or razor bump since I started using it. TrimUp just works. 👌 This trimmer really surprised me. It’s super gentle, even down there, and I haven’t had a single nick or razor bump since I started using it. TrimUp just works. 👌 This trimmer really surprised me. It’s super gentle, even down there, and I haven’t had a single nick or razor bump since I started using it. TrimUp just works. 👌

Chad

Top rating for a solid trimmer. Delivers exactly what you'd hope – clean, smooth, and easy. Top rating for a solid trimmer. Delivers exactly what you'd hope – clean, smooth, and easy. Top rating for a solid trimmer. Delivers exactly what you'd hope – clean, smooth, and easy.

Austin

Awesome value. I've shopped here a few times already – always smooth and reliable. Definitely recommend. Awesome value. I've shopped here a few times already – always smooth and reliable. Definitely recommend. Awesome value. I've shopped here a few times already – always smooth and reliable. Definitely recommend.

Blake

I ordered a soap along with a few other items – it was out of stock, but support got back to me quickly and refunded me right away. Bummed about the soap, but seriously impressed with the customer service. I ordered a soap along with a few other items – it was out of stock, but support got back to me quickly and refunded me right away. Bummed about the soap, but seriously impressed with the customer service. I ordered a soap along with a few other items – it was out of stock, but support got back to me quickly and refunded me right away. Bummed about the soap, but seriously impressed with the customer service.

Zach

Outstanding quality all around. TrimUp 2.0 is a beast – easy to handle, the light is a game-changer, and the results speak for themselves. Outstanding quality all around. TrimUp 2.0 is a beast – easy to handle, the light is a game-changer, and the results speak for themselves. Outstanding quality all around. TrimUp 2.0 is a beast – easy to handle, the light is a game-changer, and the results speak for themselves.

Sebastian

Super easy and comfy to use. The lightweight feel makes it a breeze to handle, and the LED light helps you get every last hair. Love it! 😌 Super easy and comfy to use. The lightweight feel makes it a breeze to handle, and the LED light helps you get every last hair. Love it! 😌 Super easy and comfy to use. The lightweight feel makes it a breeze to handle, and the LED light helps you get every last hair. Love it! 😌

Felix

Smooth delivery! I followed everything with the tracking number and it was dropped right in my mailbox. Doesn’t get easier than that. Smooth delivery! I followed everything with the tracking number and it was dropped right in my mailbox. Doesn’t get easier than that. Smooth delivery! I followed everything with the tracking number and it was dropped right in my mailbox. Doesn’t get easier than that.

Mason

Best grooming tool I’ve ever used. Smooth, powerful, and doesn’t wreck my skin like razors used to. Arrived fast, cool packaging, and it just works. My balls thank you, TrimUp. Best grooming tool I’ve ever used. Smooth, powerful, and doesn’t wreck my skin like razors used to. Arrived fast, cool packaging, and it just works. My balls thank you, TrimUp. Best grooming tool I’ve ever used. Smooth, powerful, and doesn’t wreck my skin like razors used to. Arrived fast, cool packaging, and it just works. My balls thank you, TrimUp.

Cole Raw

Was honestly a bit skeptical at first, but TrimUp 2.0 blew me away. Super clean shave, no cuts, and it’s way quieter than my old trimmer. The LED light is a game-changer too – makes it easy to see what you're doing. This thing’s staying in my routine. Was honestly a bit skeptical at first, but TrimUp 2.0 blew me away. Super clean shave, no cuts, and it’s way quieter than my old trimmer. The LED light is a game-changer too – makes it easy to see what... Was honestly a bit skeptical at first, but TrimUp 2.0 blew me away. Super clean shave, no cuts, and it’s way quieter than my old trimmer. The LED light is a game-changer too – makes it easy to see what you're doing. This thing’s staying in my routine.

Jake M.

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Return Policy & Refund Information

What Our Customers Are Saying